CLICK & COLLECT AVAILABLE IN 1 HOUR |WINTER SALE IS ON
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      Totaal

      Shipping policy

      We are sending all our parcels using UPS for accurate tracking and fast delivery. Make sure you double check the address & details you input to avoid delay in delivery.

      UK Delivery

      Standard delivery within 3-5 working days £4.5 - £6.50

      48 hours Express delivery £12.50

      RUGS HAVE FREE SHIPPING 

      Please note that during busy periods deliveries might take longer.

      European Delivery

      Standard delivery within 5-10 working days £15

      RUGS HAVE FREE SHIPPING! Limited Time Only

      North America 

      Standard delivery within 5 - 10 working days £30

      Rugs over £350 are FREE SHIPPING

      Rest of the World

      Standard delivery within 7 - 14 working days £35

      Rugs over £350 are FREE SHIPPING

      RETURNS

      INSTORE

      For items purchased in our standalone Brixton store at full price we are happy to offer a refund, exchange or for any full price merchandise returned within 14 days of purchase, providing goods are in their original condition and accompanied by proof of purchase.

      Sale items are eligible for an exchange within 14 days of purchase but are non-refundable. Proof of purchase is required with every refund or exchange. This is in compliance with your statutory rights.

      Please note:

      We are unable to refund items purchased online in store but are happy to return the items on your behalf to our warehouse at your convenience.

      ONLINE

      If you are not completely satisfied with your purchase, simply notify us of your intention to return the goods to our warehouse within 14 days of receipt and we will issue you a refund upon receipt of the item(s), returned to us within 28 days of the delivery date, subject to the terms and conditions detailed below.

      You can return the items to us for a full refund excluding shipping charge. Items are returned at your own expense, unless damaged, and should be unused.

      Please handle all items with care. Item(s) must be returned to us at their original conditions intact with original tags and undamaged.

      Exchanges can only be made for a different size or color of the same product and are not guaranteed. Your replacement item(s) will be sent to you on receipt of the original item(s) being returned. If an item has been reduced in price there will be no credit and if the exchanged item is higher in price the difference would need to be paid.

      Online refunds will be refunded via the original method of payment. 

      Taxes & Duties (Applies to international delivery)

      Orders placed from outside the EU/ EEA may be subject to taxes and duty on arrival at the destination country. The price quoted on our site does not include these charges. Artisan Stories London does not control import duty charges nor are we liable to pay any of these charges. Please check if these apply before ordering. http://www.dutycalculator.com/new-import-duty-and-tax-calculation