Privacy Policy | Artisan Stories

Privacy Policy

Effective date: 10 July 2025

This Privacy Policy describes how Artisan Stories ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Information We Collect

• Personal Information: When you purchase from our store or contact us, we collect information such as your name, email address, billing and shipping address, phone number, and payment details.
• Device Information: We collect technical data such as your IP address, browser type, time zone, and browsing activity using cookies and similar technologies.

2. How We Use Your Information

• To process and deliver your orders
• To communicate with you about your purchase
• To screen orders for potential risk or fraud
• To send marketing emails (only if you opt in)
• To improve and optimise our website

3. Legal Basis for Processing (UK GDPR)

We process your personal data only when we have a legal basis to do so under UK GDPR. These include:

• Contract: To fulfil a contract (e.g. order processing)
• Consent: For email marketing (you may withdraw consent at any time)
• Legal Obligation: For tax, accounting, or legal compliance
• Legitimate Interests: To improve our services and prevent fraud

4. Sharing Your Personal Information

We do not sell or rent your personal data. We share your data only with trusted service providers who help us operate our store and fulfil your orders, such as:

• Shopify (eCommerce platform)
• Royal Mail (shipping provider)
• Payment processors (e.g. Shopify Payments)

5. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (in some cases)
• Object to or restrict how we use your data
• Withdraw consent for marketing at any time
• Lodge a complaint with the ICO (ico.org.uk)

6. Data Security

We take appropriate security measures to protect your data. Our website uses SSL encryption. Your payment data is processed securely by Shopify and is PCI-DSS compliant.

7. Cookies

We use cookies to improve user experience and track usage data. You can manage cookie preferences through your browser settings.

8. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including for legal or accounting requirements.

9. International Transfers

If your data is transferred outside the UK (e.g. via Shopify servers), we ensure adequate protection through standard contractual clauses or other lawful mechanisms.

10. Changes to This Privacy Policy

We may update this policy from time to time. Changes take effect once posted on this page. We encourage you to review this page periodically.

11. Contact

If you have any questions or would like to exercise your rights, please contact:

Artisan Stories
36-37 Granville Arcade
Coldharbour Lane
London SW9 8PR, United Kingdom
Email: info@artisanstorieslondon.co.uk